Return Policy

The Ease of Returning Purchases with Our Policy

Return Policy:

 

When buying any product, consumers invariably have one question – what if I need to return this? Our return policy is designed with just that question in mind. We want to guarantee satisfaction to our customers. Our policy is transparent, simple, and ensures that you can shop with peace of mind.


We understand that there might be instances when the product you received is not up to mark or you simply might have changed your mind. That's okay, our return policy offers you the ability to return the product within a specified timeframe. It's easy, unquestionably free, and you can opt to either receive a refund or have the product exchanged.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sustainablespray.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sustainablespray.com

 

 Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 



Subscription Enabled Products

Glass + Mirror Cleaner
From $5.99
From $5.99
Bathroom Cleaner
From $5.99
From $5.99
Multi-Surface Cleaner
From $5.99
From $5.99
UnPaper Towels
$9.99
$14.99
$9.99
1of4

Reach out to us at Sustainable Sprays

We'd love to hear from you - please leave us an email or text and send us your message or ideas.

106 S MAIN ST. #2 ROMEO, MI 48065, United States

Email: info@sustainablespray.com Toll-free: 1-586-634-5723
Opening Hours: Monday to Saturday: 9am - 10pm Sundays: 10am - 6pm

Find us on Google